TradraX AITradraX AI only collects the information needed to run this website and your trading account, protects it with strong security, and never sells your personal data.
1. Who We Are
This policy covers the TradraX AI website at tradrax-ai.com and the TradraX AI trading platform. If you have questions, email support@tradrax-ai.com.
2. Information You Give Us
When you register on our sign-up page, you may provide your name, email address, phone number, country, and identity documents for verification. If you contact support, we keep your messages so we can help you.
3. Website Visitor Analytics
This website uses Lovable's built-in visitor analytics to understand how the site is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify you. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. Detailed data is kept for 90 days and daily summaries for a year. These are recorded for every visitor, without cookies and without identifying anyone.
4. Third-Party Services on This Website
- Google Translate: the language selector loads a Google script. When you use it, Google receives the page content and may set its own cookies, under Google's privacy policy.
- Google Fonts: fonts load from Google's servers, which receive your IP address and browser details when the page loads.
- Sign-up page: the "Sign Up" buttons take you to tradrax-ai.com/sign-up, where account information is handled under this policy.
5. How We Use Information
- To create and secure your account and verify your identity
- To operate the TradraX AI platform and process deposits and withdrawals
- To provide customer support
- To improve the website and the platform
- To meet legal and anti-fraud obligations
6. Sharing
We share information only with service providers who help us run the platform (such as payment and verification partners), and with authorities where the law requires it. We do not sell personal data.
7. Security and Retention
We use encryption in transit, two-factor authentication and access controls. We keep account data for as long as your account is open and afterwards only as long as the law requires.
8. Your Rights
Depending on where you live — including the UK, EU, Canada and Australia — you may have the right to access, correct, delete or export your data, or object to certain uses. Email support@tradrax-ai.com to make a request.
9. Changes
If we update this policy, we'll change the date at the top of this page.